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Frequently Asked Questions

  • What do your services cost?

    Our product research and recommendations are free—you only pay for the merchandise you order.

  • How long does the ordering process take?

    Most orders are completed within 2-4 weeks, but we do offer rush solutions in as little as a few days to meet tight deadlines.

  • Do you offer design assistance?

    Yes! With a background in graphic design, we provide design support, or you can supply artwork to our specifications to ensure your products look precisely how you envision

  • Can you ship across Canada?

    Absolutely! We provide coast-to-coast shipping across Canada to ensure your swag arrives where you need it.

  • Do you provide proofs and mockups?

    Yes! For most items, we offer no-charge mockups—just send us your logo, and we’ll handle the rest.

  • Can we get samples before we order?

    Yes! Most items are available for samples to ensure they’re perfect. Depending on the product, there may be a cost and shipping fee—inquire with us, and we’ll provide the details.

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5 Easy Steps to Maximize Your Promotions Investment

Once you’ve made the decision to invest in promotional products for your business, there are a flurry of questions. How many? What’s your budget? 

What do you want to buy? 

A quick online search can feel overwhelming—we're here to simplify it. Ask us how!
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Terms & Conditions

WORKING TOGETHER

Please carefully review this disclaimer before proceeding with your order. If you have any questions or require further assistance, please don't hesitate to contact our sales team.

Quotation and Pricing:

The quoted price covers the cost of the promotional products only. If you require design or production services, such as custom artwork or special packaging, these services are available at an additional cost. Please contact our team for separate pricing if you need any supplementary services.


Minimum Order Quantities:

Minimum order quantities apply to specific products. Some items may be available in quantities less than the minimum. This would be half the lowest minimum quantity, and a 'Less than Minimum' surcharge will be added. This cost varies by product. Please contact us for details.


Payment Terms:

Payment is due upon receipt of the invoice unless approved credit is in place. A minimum of 50% deposit is required. Accepted payment methods include e-transfer, electronic funds transfer, and cheque. Credit card payment is available on request, with a 3% convenience charge added to the order. Late payments may incur a penalty of 2% per month.


Artwork Proofs:

Artwork proofs are provided, and it is the client’s responsibility to ensure all content is correct. Any concerns need to be addressed before approving the proof.


Timelines and Factory Proof:

The estimated delivery timelines provided are based on timely factory proof sign-off. Delays in obtaining proof approval may impact the overall delivery schedule. We will make every effort to adhere to the estimated timelines and keep you informed of any potential delays.


Delivery and Billing:

We allow for a variance of +/- 5% in the quantity of products delivered. This variance is considered acceptable, and we will adjust the billing accordingly. For example, if you order 1,000 units and we deliver 970 units, you will be billed for 970 units.


Shipping Price Estimates:

The shipping prices provided are rough estimates and are subject to adjustment based on factors such as the final destination, package dimensions, and carrier rates. We will provide you with the most accurate shipping cost once all the necessary details are finalised.


Inspection:

All orders should be inspected within 48 hours of receipt. Should you have any concerns about the product or quality, please contact us so that we can investigate and advise. After 48 hours, we may not be able to assist, and the customer takes full responsibility.


Returns and Refunds:

Branded, decorated, or custom products may not be returned, and all sales are final. Returns and refunds for non-branded products must be requested within 5 days of receipt and are subject to approval. Please contact our team for assistance.


Order Cancellation:

Once an order is approved and started, cancellation may not always be possible. There may be fees associated with cancellation, which will be assessed on an individual basis.


Restocking Fee:

Clothing and apparel may incur a restocking fee if there are changes in sizing, colour, or other specifications. The restocking fee is 25% of the order.


Damaged Goods Upon Arrival:

Please keep all packaging and contact us with documented photos of the damage. We will review each case individually.


Unforeseen Delays:

While we strive to ensure a smooth production and shipping process, certain factors beyond our control, such as supplier delays or transportation issues, may result in unforeseen delays. We cannot be held liable for such delays but will promptly communicate any changes or disruptions to keep you informed.


Sample Products:

Sample products are available upon request. There may be a fee, which will be assessed at the time of request. Please contact us for terms and conditions regarding sample requests and returns.


Intellectual Property:

Clients retain ownership of their designs, brands, artwork, and digital files they provide, and confirm they have the right to reproduce them. We are not responsible for any copyright infringement; this responsibility lies with the client. Any artwork and digital files created by our team are proprietary and may not be used without permission.


Colour Variations:

Slight variations in colour between proofs and final products may occur due to differences in printing processes and materials.


Privacy Policy:

We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we handle your information.


Liability Limitation:

Our liability for any damages arising from the use of our products is limited to the purchase price of the products.


Governing Law:

These terms and conditions are governed by the laws of Ontario, Canada. Any disputes arising from these terms will be subject to the jurisdiction of the courts of Ontario, Canada.


Last Updated: November 1, 2024